Front-of-the-House service is often the deciding factor when one decides whether to return to a restaurant or go to a competitor's restaurant. As new dining establishments and hotels continue to emerge, providing a world class, holistic dining and lodging experience is critical to staying competitive. The skills, talents, and diplomacy of your front-of-the-house staff are vital if a business is to maintain a competitive advantage in an ever-changing global marketplace. In this seminar, front-of-the-house employees will learn the following practical techniques:

• World-class Hosting and Serving Techniques
• Inspecting the Dining Room
• Setting the Table
• Folding Napkins
• Seating Guests
• General Rules for Table Service
• International Serving Protocol
• American, English, French and Russian Service and much more

*The first four hours of this seminar are dedicated to the Host/Hostess position while the remaining time is dedicated to the Wait Staff.

Individuals and companies need to distinguish themselves from the competition. In this comprehensive interactive seminar, our clients learn to blend skills acquired from "Dining With Distinction Like a Diplomat" and "How to Succeed in the International Arena" training. You will learn about and immediately be able to put into action the following:

• How to Distinguish Yourself from the Competition
• How to Make an Entrance and Work the Room
• Handshaking – The Ultimate Greeting
• Introducing Yourself and Others
• Eye Signals
• How to Improve Your Mingling Proficiency
• Effective Business Meal Tactics
• Host and Guest Duties
• Silverware Savvy
• Styles of Eating – American and Continental
• The Silent Service Code and much more

                                                                                                                                                  *Call for group pricing of 10 or more.

In a survey conducted by Inscape Publishing, nearly 60 percent of company respondents rank employee attitude as the #1 priority to promote motivation, communication, and commitment within their companies. Coping with the continuous challenges of the global marketplace has left many people confused and fearful. As attitudes deteriorate, so do levels of commitment and performance.

International Protocol Academy Incorporated^® has teamed up with Adventures in Attitudes^® to help individuals understand that they can choose how to perceive and respond to personal and corporate worldwide events. By establishing personal responsibility and accountability in the midst of change, individuals and corporate leaders learn that passive resistance can be transformed into high-energy performance. In this seminar, you will learn about and immediately be able to put into action the following:

• Communication - Communication Skills
• Communication - Problems of Communication
• Attitude Awareness – Understanding Yourself
• Attitude Awareness – Removing Personal Roadblocks
• Self-Confidence – Managing Yourself
• Self Confidence – Managing Your Emotions

In an ever-changing global economy, individuals and companies' employees need to distinguish themselves from the competition. Remember, business negotiations and the interview process does not end when you leave the office. Significant company business and individual career decisions are sometimes made in informal settings as an extension of the formal decision-making process. Business dining allows future employers, alliances, and partners to gauge a prospect's soft skills or business intelligence etiquette by observing an individual's conduct in an informal environment. Learning the appropriate way to fold a napkin, responding to questions, place and use eating utensils allow you to focus on the primary intent of the after-hours meeting -  to garner a positive business decision.

Our approach to "Dine With Distinction Like a Diplomat" training provides clients the protocol formalities necessary to ensure an advantage in any dining environment whether formal or casual. In this seminar, our clients learn the following practical and immediately applicable techniques:

• Business Entertaining
• Host and Guest Duties
• 4- and 6-Course Meal Place Settings
• Seating Guidelines
• Napkin Placement
• Toasting
• Silverware Savvy
• Styles of Eating: American or Continental and much more

How to Succeed in the International Arena provides strategies to help clients compete in a global economy – an economy that demands mental flexibility and awareness. Whether competing for employment or positioning a company in the international marketplace, appropriate protocol and personal diplomacy can tip the scales in your favor. In this seminar, you will learn about:

• Importance of First Impressions
• Rank and Status Awareness
• Business Card Protocol
• Business Introductions
• Forms of Address
• Eye Signals and Eye Contact
• World-class Handshakes
• High and Low Context Cultures and much more